Last updated April 05, 2021

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund or store credit. Please see below for more information on our return policy.


RETURNS
All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.


RETURN PROCESS
To return an item, please email customer service at [email protected] to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the product with all accessories and the original package as received, and mail your return to the following address:
HCV International LTD
Attn: ReturnsRMA #6 Wych Hill Park  Woking, Surrey GU22 0HF  United Kingdom  
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.


EXCEPTIONS  
The following items cannot be returned:       ●     supplies; light accessories      
For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.  

Please Note     ●     A percentage of between 5% and 50% of the selling price can be charged for damaged, mishandled or incomplete returned goods can be charged pending a check-up of the goods upon receiving the returns.   


QUESTIONS
If you have any questions concerning our return policy, please contact us at: [email protected]